Hiring Organization / Company: Chick-fil-a | Cdc Restaurant Group Inc.
Basic Salary: To Be Discussed
Employement Type: Full-Time
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
The Back of House Manager (BM) will work directly with the BOH Director, Training Director and other members of the leadership team to develop and implement strategies that focus on delivering crave-able food quickly while adhering to all Chick-fil-A standards. While being an ambassador of the brand, the kitchen manager will also work closely with other leaders such as the FOH manager and catering team to help grow the brand in Hollywood, CA.
The BOH manager is responsible for coaching the behaviors and providing accountability to all Adv. Team Leaders who work in the kitchen.
Roles and Responsibilities:
Back of House (BOH)
Ensuring that products and guests’ experience are consistent with our brand, culture and standard of excellence
Communicate clearly with guests, fellow team members and leaders
Stand for periods of up to 7 hours in length
Preparing, assembling and serving products to food stations and guests
Ensure restraint complies with Steritech and Health Inspection Standards
Assemble, clean, maintain and operate:soft serve machine, and soda towers
Obtain Food Handler Card with 30 days of Hire
Restaurant Operations Evaluation (ROE)
Product and Production Environment
Kitchen area must be clean at all times (fresh sanitizer water, clean floors, and handwashing sinks)
Daily S.A.F.E Assessment (Safety Analysis of the Food Environment)
Ensure that S.A.F.E assessments are completed daily
Follow up with team members and corrective actions
Communicate with training director and team leaders regarding retraining team members
Food Cost/Inventory Management
Positive Food Cost Gap
Work with team members and managers to ensure all policies and recipes are followed.
Accurate tracking of waste
EVERYTHING is rung-up on POS system (waste, remakes, etc…)
Portion Control (Prep, Waffle fries, desserts)
Labor Cost Management
Daily Labor Percentage & Productivity Rate Range
Shift management, Task completion, daily operations completed
Evaluations from Directors and Operator
Accountability among managers and leadership team (peer to peer feedback)
Team member feedback
Completion of action items following a leadership meeting
The hours of work can be long and the work physically demanding.
The restaurant environment is likely to be noisy and busy, someone who excels under pressure *
BOH Managers are also on their feet for most of the shift, so comfortable shoes need to be worn and the job is not suitable for anyone with back problems. Stamina and physical strength are also important for the job.
As employees are expected to lift and carry heavy items regularly (at least 25lbs).
BM may be expected to start work very early or work at night. Team morale and positivity is very important and apart of the Chick-fil-A culture
Benefits: Free Food, Great Benefits, Scholarship Opportunities, Cell phone stipend and more.
Qualities Demonstrates core values: We are purpose driven:We are here to impact our team, no matter how big or small. We are good stewards: We carefully and responsibly manage the resources that are entrusted to us. We go hard and go home: We go all out at whatever it is we are doing at the time. We work with a sense of urgency, we hustle, we push it to the edge, and we don’t back down.If don’t go hard, then we might as well pack up and go home. We have each other’s backs: We are a community that looks after, serves, celebrates, mourns, loves and shares together. We pursue excellence:Through focused effort, devotion, practice and perseverance, we strive to live up to our highest potential Strong Work Ethic and High Performance Availability to open and close our restaurant, flexibility Ability to open and close the restaurant effectively Welcoming to feedback, Self-motivated and can motivate others Ability to coach and develop others; continuous improvement Ability to solve problems and make quick decisions when necessary Take initiative and ownership of the shift, especially in the absence of a manager Can delegate when needed Has awareness (360 degrees, head on a swivel) Servant Leader, team-oriented with a passion for people and world-class service Well organized manager with excellent verbal, written and electronic communications skills Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment Work Schedule and Secondary Responsibilities Hours are not guaranteed but are predictably assigned in accordance with CA. Labor Law. Hours are subject to change based on business needs and are assigned based on an individual’s availability, work performance, and dependability. Typical schedule is 35- 40 hours per week. It is the employee's responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination Must be available to work on Saturdays When multiple leaders are scheduled for a shift, managers may have to assume the responsibilities of a regular team member.
Job Location Information:
City: Los Angeles
Location: Los Angeles, Ca 90028
Date Posted: 2021-05-04
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